Islington Dog Walkers Terms and Conditions
Islington Dog Walkers' terms and conditions are available for you to read here. They are provided in a layered format so that, in desktop view, you can click through to the specific areas set out below.
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply dog walking services to you, which typically involve us entering your property to pick up and drop off your dog(s).
1.2 Why you should read them. Please read these terms carefully before you submit your booking to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss.
1.3 Warranty. It is assumed by us upon entering into this contract with you that you are already complying with all required animal welfare and animal control laws in England, for example: regular flea, tick, and worming treatments for your dog, up to date vaccinations for your dog, and a collar for your dog with an ID tag bearing your name and address. You are responsible for informing us during the booking process if you are not in compliance with the abovementioned, or if there are any pre-existing medical or social issues with your dog.
If we find at any time during the period of this contract that you are not complying with any of these requirements, we may terminate the contract immediately and refund you any payment made in advance for services that were not rendered. We are not liable for any damage done to other people, other dogs, or any property as a result of your failure to comply with the aforementioned requirements.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Islington Dog Services Ltd, a company established in England and Wales trading as Islington Dog Walkers. Our company registration number is 11553785. Our registered office is at 224 Hornsey Road, London, N7 7LL. Our VAT number is: 359306580.
2.2 How to contact us. You can contact us by telephoning us directly at 020 7700 7036, or by writing to us at firstname.lastname@example.org, or 224 Hornsey Road, London, N7 7LL.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.
2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your booking. Our acceptance of your booking will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this in writing and will not charge you. This might be because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price, or the details or instructions you have provided to us.
4. YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the booking please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 6).
5. PROVIDING THE SERVICE
5.1 When we will provide the services. During the booking process we will let you know the time we will provide the services to you and will let you know if the time changes. If the services are ongoing, we will also tell you during the booking process when and how you can end the contract.
5.2 We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
5.3 If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract.
5.4 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your full address, your contact telephone number, details of your registered vet, and insurance provider and policy number. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may suspend the services or end the contract. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.5 Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend the services we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a service if we suspend it, or tell you we are going to suspend it, and we will refund any sums you have paid in advance for the service in respect of the period after you end the contract.
5.6 We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see Clause 9.3), and you still do not make payment after we have reminded you, we may suspend the supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you dispute the unpaid invoice (see Clause 9.4). We will not charge you for the services during the period for which they are suspended.
6. YOUR RIGHTS TO END THE CONTRACT
6.1 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any service which has not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
(b) there is a risk that supply of the services may be significantly delayed because of events outside our control;
(c) you have a legal right to end the contract because of something we have done wrong.
6.2 How long do I have to change my mind? You may change your mind at any time. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must provide us with 48 hours’ notice and pay us for the services provided up until the time you tell us that you have changed your mind and any services scheduled for 48 hours after you told us that you have changed your mind.
7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
7.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: Call us on 020 3719 8983 or email us at email@example.com. Please provide your name and name of your dog.
7.2 How we will refund you. We will refund you the price you paid for the services by the method you used for payment. However, we may make deductions from the price, as described below.
7.3 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending 48 hours after the time you told us you had changed your mind.
7.4 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.
8. OUR RIGHTS TO END THE CONTRACT
8.1 We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the service, for example, full address, keys/gate codes, phone number, email, your dog’s veterinary registration information, or your dog’s insurance provider and number, or;
(c) you do not, within a reasonable time, allow us access to your premises to supply the services.
9. PRICE AND PAYMENT
9.1 Where to find the price for the service. The price of the service (which includes VAT) will be the price indicated in our most recent price list, as provided to you or available on our website. We take all reasonable care to ensure that the price of the service advised to you is correct. However please see Clause 9.2 for what happens if we discover an error in the price of the service you order.
9.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the services we provide may be incorrectly priced. We will normally check prices before accepting your booking so that, where the service’s correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the service’s correct price at your booking date is higher than the price stated to you, we will contact you for your instructions before we accept your booking.
9.3 When you must pay and how you must pay. You must complete our direct debit mandate within 7 days of receipt. Payment will be taken automatically on a monthly basis one month in arrears on the first of each month, i.e. payment taken on 1st February will cover the entire month of January. You will receive invoices from us as a record of the breakdown of the charges.
9.4 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know.
10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the booking process. If we have reason to believe any loss or damage may be caused as a result of insufficient supplies provided for us by you (for example, faulty collars and/or leads), we reserve the right to use our own supplies instead.
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services.
10.3 When we are liable for damage to your property. We will make good any damage to your property caused by us. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.
11. HOW WE MAY USE YOUR PERSONAL INFORMATION
12. OTHER IMPORTANT TERMS
12.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
12.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
12.3 Nobody else has any rights under this. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
12.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
12.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.